Delivery

1. Product Supply Conditions? Products sold through miin.com.tr are limited to store and central stocks. After the customer order, the stock of the product in the stores and in the center is checked, the customer is informed about the products that cannot be obtained because they are out of stock and the payment is returned.

2. What is the delivery time? All products sold on Miin.com.tr are procured from Miin Stores or central stock and delivered to cargo within 2-7 business days. An estimated arrival time of 1 business day for shipments within Istanbul and 1 to 4 business days for shipments outside of Istanbul is foreseen. The courier company will deliver your order to the address you specified between 09.00-18.00 on business days.

3. Will I pay shipping fee when I receive the product I purchased? Delivery of your orders purchased from Miin.com.tr is free of charge.

4. With which courier company will my order be delivered? The delivery of your products purchased from Miin.com.tr is made through our contracted cargo company, MNG Kargo.

5. Do you make deliveries anywhere in Turkey? Our distribution network is limited to the MNG Kargo distribution network. Currently it is maintained by MNG Cargo delivery company for most points in the territory of Turkey.

6. What should I do if my order cannot be delivered to me by MNG Kargo? An estimated arrival time of 1 business day within Istanbul and 1 to 4 business days outside of Istanbul is envisaged for your orders. If you cannot be found at your address on the day of arrival, a notification note will be left at your door and delivered to the cargo company's distribution office. Your shipments that are not received from the distribution office within 3 working days are returned to the MİİN center. For your products that reach the central warehouse, you can be contacted and re-sent to your name after the necessary arrangements are made.

7. What should I pay attention to during cargo delivery? When the cargo is delivered to you, if there is a crush, deformation, wetness or a situation that may damage the product, open the box with the cargo attendant and check the condition of your products. In case you see any damage to the products, do not take delivery of the products and ask the cargo authority to keep a report. Recorded products will be delivered to Miin.com.tr by the cargo company and the products will be exchanged by us. Returns & Exchange

1. Can I return the products I have purchased from Miin.com.tr? It is our basic principle to be happy as a result of your shopping on miin.com.tr. If you want to return or exchange your product, we will be happy to assist you as quickly as possible under the following conditions. - Within 14 days after your shipment is delivered to you, you can return your products with the invoice (by filling in the return section under the invoice), the product protection band that has not been opened, the labels have not been removed and used, and all accessories and all accessories with your invoice to the address below. Returns that do not meet these conditions will not be accepted and will be returned to you with payment. For this reason, we recommend that you try your products as soon as possible so as not to cause any deterioration when they reach you, and return the ones you think are not suitable as stated above. - With MNG Kargo, you can return your returns free of charge. Shipments made with a cargo other than MNG Cargo will not be accepted and will be returned to you. When we receive your return cargo, you will be notified by e-mail. After checking the conformity of the returned products with the return conditions, the refunds of the accepted return requests are delivered to the bank within 2 (two) business days. Your repayment will be made by your bank in the same way that you paid to your payment instrument (installment purchases are refunded in installments). The progress of this process depends entirely on your bank's internal processes. Return Address: MİİN / Kazlıçeşme Mah. Beşkardeşler 4.Sok. No: 1 Zeytinburnu-Istanbul

2. What are the return conditions? a. The cargo should not exceed 14 days after delivery. b. The product must be in its original packaging intact, not opened. c. If the product has a protective tape, it should not be opened. D. The product labels and logos, if any, should not be removed. to. The product must be re-salable to a different customer.

3. Can I return or exchange a product I purchased from Miin.com.tr from MİİN stores? For your purchases made on miin.com.tr, return and exchange can only be done from the central warehouse. Refunds or exchanges cannot be made from our stores. You can send your returns by MNG cargo to the address below. Return Address: MİİN / Kazlıçeşme Mah. Beşkardeşler 4.Sok. No: 1 Zeytinburnu-Istanbul 4. How long will my refund take after the return? Whether your returns meet the return conditions after they arrive at our warehouse.